Privacy Policy

1. Who we are

Controller: Luani LLC. Among our current offerings, Lumivoxa is operated by Luani as a software product; additional sites or services may be introduced over time and are covered by this Policy when they link here or are otherwise identified as Luani offerings. Primary public website: luani.io. Contact: llc@luani.io. Mailing address: 4918 Sabal Lake Circle.

2. Information we collect

Depending on how you interact with us, we may collect:

• Identifiers and contact data: name, email address (if you provide it), phone number, and the content of messages or inquiries you submit—including through our public contact or SMS opt-in form, or when you engage with Luani in connection with products such as Lumivoxa.
• SMS subscription data: mobile phone number, consent records (including time and manner of consent), and message preferences associated with your opt-in.
• Technical and usage data: IP address, browser type, device identifiers, general location derived from IP, pages viewed, and similar analytics or log data when you use our websites or online properties.
• Cookies and similar technologies: we may use cookies, pixels, or local storage for site operation, security, preferences, and analytics.

Phone numbers collected for SMS consent and communication purposes will not be shared with third parties or affiliates for marketing purposes.

3. How we use information

We use information to:

• Respond to inquiries and provide customer support;
• Send SMS messages you have opted into—such as inquiry follow-up, support, scheduling, and reminders (which may relate to Luani generally or to specific products and services, including Lumivoxa);
• Operate, maintain, and improve our websites, products (including Lumivoxa), and internal operations;
• Detect, prevent, and address fraud, abuse, or security issues;
• Comply with law and enforce our terms; and
• Communicate service-related notices where permitted.

4. How we share information

We do not sell your personal information. We may share information with service providers who assist our operations (for example, hosting, email delivery, analytics, and telecommunications/SMS delivery partners such as carriers and compliance vendors). These providers are permitted to use data only to perform services for us and must protect it appropriately. We may disclose information if required by law, to protect rights and safety, or in connection with a business transaction (such as a merger) subject to appropriate safeguards.

5. SMS and marketing choices

You may opt out of promotional or non-essential SMS at any time by following instructions in our messages. For supported programs, you may reply STOP to opt out of SMS and HELP for help. Message frequency may vary. Message and data rates may apply. Consent to receive SMS is not a condition of purchasing goods or services where prohibited by law.

6. Cookies and analytics

We may use first-party and third-party cookies or similar technologies to remember preferences, understand traffic patterns, and improve our site. Where required, we will obtain consent before non-essential cookies are used. You can control cookies through your browser settings.

7. Data security

We implement reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Data retention

We retain information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and context.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain processing. To exercise rights, contact us at llc@luani.io. We may need to verify your request.

10. Children

Our services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe we have collected information from a child, contact us and we will take appropriate steps.

11. International users

If you access our site from outside the United States, you understand that information may be processed in the United States or other jurisdictions where we or our providers operate.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date and, where appropriate, provide additional notice.

13. Contact

Questions about this Privacy Policy: llc@luani.io.